COVID-19 (Coronavirus) South Australia Update:
We Are Open
Returning To Normal Trading Hours Wednesday July 28
Our SA stores will return to normal trading hours Wednesday July 28.
Please follow guidelines provided by the South Australia Government. Face masks, QR code sign in and social distancing remain mandatory for store entry. We will also ensure all stores adhere to density limits.
Non contact options remain available via our customer service centre on 1300 165 165 or online at stratco.com.au
Additional Hygiene Measures
First and foremost the health and wellbeing of our people is paramount and accordingly, we have adopted the guidelines provided by the South Australian Government, Federal Government, and the Department of Health. We have also implemented additional cleaning and sanitisation measures that we believe are necessary for our stores and facilities to mitigate the risk posed by Coronavirus. Each store has responded accordingly, please respect the measures put in place by Stratco Management.
Shop online at stratco.com.au or phone 1300 165 165
You can still shop online at stratco.com.au or over the phone on 1300 165 165. You can either Click & Collect from your local store during opening hours, or have your purchase delivered to your door. We will continue to offer non-contact options for those who require this service.
Phone Orders and Customer Service 1300 165 165, 7 days a week
Our friendly customer service team are ready to take your order over the phone 7 days a week. They can also assist with the HowTo knowledge and advice for your outdoor living projects. We're available on 1300 165 165 Monday – Friday 8am to 5pm, Saturday 8am – 5pm and Sunday 9am – 5pm.
Manufacturing and Trade Services
Our manufacturing, warehouse facilities and trade services return to normal operating hours as of Wednesday July 27. Trade orders can be placed by phone on 8260 9611 or email on order.office.sa@stratco.com.au with both channels available Monday to Friday, 8AM to 5PM.
More Information
Our position is to continue to monitor the situation daily and act in a balanced but decisive manner and always in the best interest of our people and customers. We will continue to communicate updates to you as and when appropriate.
We thank you for your ongoing support and custom, it is greatly appreciated. Please contact our friendly customer service team on 1300 165 165 (Monday – Friday 8am to 5pm, Saturday 8am – 5pm, Sunday 9am – 5pm) if you would like any further information.
Kind regards,
Mark Moore
South Australian State Manager